We build these tools, so we support them directly. Most problems are fixed in a few minutes — start with your product below, and if that does not do it, email us and we will sort it out.
Email: support@mtmaker.com | Response time: within 24 hours, business days
Choose Your Product
EVAP Smoke Machine (CPW02)
Setup steps, the three most common fixes (no smoke, weak smoke, adapter fit), full EVAP testing guide and specifications.
Induction Bolt Heater (CPH-01)
Coil selection chart, temperature limits, correct usage and the full troubleshooting table.
Fix It in Two Minutes — Most Common Issues
Smoke machine (CPW02)
“It powers on but makes no smoke.”
Try a brand-new pod first, seated fully, and give it 30–60 seconds. If the pump runs with no heat and no vapor at all, it is a manufacturing issue on a limited batch — email us with your order number and we replace it free.
“The smoke looks weak or thin.”
The smoke outlet is usually partially clogged. Let it cool, remove the nozzle and smoke tube, clear the outlet, reattach and open the air-flow adjustment.
“The 12V plug does not fit my socket.”
You do not need to return the machine. A free adapter is available — add the machine and the adapter to your Amazon cart together. If you cannot find it, email us and we will send one.
Induction bolt heater (CPH-01)
“It shuts off after a while.”
That is overheat protection working. Wait 30–60 seconds for the cooling fan, clear any dust from the vents, and continue.
“It heats slowly or not at all.”
Check the coil: it must be at least 5 mm larger than the bolt and securely seated in the ports. Inspect for oxidation and reseat.
Warranty
Coverage
Every M-T tool is covered by our limited warranty against manufacturing defects in materials and workmanship for 24 months from the date of purchase.
What is covered: manufacturing defects, faulty components, units that fail in normal use.
What is not covered: normal wear parts (smoke pods, coils), damage from misuse, modification, disassembly, or use outside the specified ratings.
How to Claim
- Email support@mtmaker.com
- Include your Amazon order number, the model (CPW02 or CPH-01), and a short description — a photo or short video speeds everything up
- We will confirm the solution, usually within 24 hours on business days
You do not need to ship the whole kit back for a missing or defective part. We handle adapter and component issues without that.
Warranty Registration (Optional)
Registration is optional. Your warranty rights are not affected.
Registering just makes a claim faster — we will already have your model and purchase date on file.
To register, email support@mtmaker.com with your Amazon order number, the model (CPW02 or CPH-01) and your purchase date. We will keep it on file.
Order, Shipping and Returns
Shipping, delivery issues, returns and refunds are handled by Amazon. Go to Your Orders on Amazon and select the order — that is the fastest path, and it keeps your buyer protections intact.
For anything about the product itself — how it works, what went wrong, spare parts, warranty — email support@mtmaker.com.
Still Stuck?
Contact us → | Email: support@mtmaker.com
Have your order number ready. Tell us the model, what you expected, and what actually happened — that is usually enough for us to solve it in one reply.