We are the people who make these tools — not a call center. Email us and you will reach someone who knows the product.
Email: support@mtmaker.com | Response time: within 24 hours, business days (Mon–Fri)
Send Us a Message
Email support@mtmaker.com with:
- Your Amazon order number — this tells us the batch and the model, and it skips a whole round of questions
- The model — CPW02 (smoke machine) or CPH-01 (induction bolt heater); the two have different checks
- What you expected and what actually happened — a photo or a short video speeds this up a lot
Order, Return and Refund Questions
Those are handled by Amazon, not by us. Open Your Orders on Amazon and select the order — it is faster than email, and it keeps your Amazon buyer protections in place.
For product questions — how it works, troubleshooting, spare parts, warranty — email us at support@mtmaker.com.
Troubleshooting First?
Most issues we receive are already answered on the support page, with a fix you can do in a couple of minutes.