Last updated: October 9, 2026
This website is operated by Shenzhen Sanjiaotie Technology Co., Ltd. (“M-T”, “we”, “us”). This policy explains what information we collect through mtmaker.com, why we collect it, and what you can do about it.
Information We Collect
Information you give us. When you email us or submit a form on this site, we collect:
- Your name
- Your email address
- Your Amazon order number, if you provide it
- Your product model (CPW02 or CPH-01)
- The content of your message, and any photos or files you attach
Information collected automatically. Our hosting infrastructure records standard technical data — IP address, browser type, pages requested, and timestamps — for security and to keep the site running. This site uses no advertising trackers and no third-party marketing pixels.
How We Use It
We use the information only to:
- Answer your support request and provide warranty service
- Identify the product and batch involved, so we can solve the issue in fewer emails
- Improve our products and documentation based on the problems you report
- Meet our legal and accounting obligations
We do not sell your personal information. We do not use it for advertising, and we do not add you to marketing lists.
Who We Share It With
We share data only with service providers that help us run this site and answer your email — for example our hosting provider, our email provider, and our form provider. They process it on our behalf and may not use it for their own purposes.
We may disclose information if required by law, or to protect our legal rights and the safety of others.
How Long We Keep It
Support and warranty records are kept for as long as needed to honor the warranty and meet our legal record-keeping obligations, after which they are deleted.
Your Rights
If you are in California, you have the right to:
- Know what personal information we have collected about you
- Request a copy of it
- Request that we delete it
- Not be discriminated against for exercising these rights
If you are in the EEA or UK, you have the right to access, correct, delete, restrict or object to the processing of your data, and to data portability.
To exercise any of these rights, email support@mtmaker.com. We will respond within the timeframe required by applicable law.
Cookies
This site does not use advertising or marketing cookies. Any cookies set are strictly functional — for example, remembering that you dismissed a notice.
Security
We use HTTPS across the entire site and restrict access to submitted data to the people who handle support. No method of transmission over the internet is completely secure, but we take reasonable measures to protect your information.
Children
This site is intended for adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
If we change this policy, we will update the date at the top of this page.
Contact
Shenzhen Sanjiaotie Technology Co., Ltd.
Shenzhen, Guangdong, China
Email: support@mtmaker.com